Severn Trent Water

We're doing a lot of work to make customers aware of the support we offer. Whether you need to change your payment plan or ask for financial support - we'll do whatever we can to make it easier for you.

Water Meters

Many customers find that their bills are cheaper after switching to a water meter, and if you use less water after switching to a water meter, it also makes environmental sense too.

Water Efficiency products

These free products can make a big difference when it comes to saving water, and if you're on a water meter, they can also help you save money on your bill. Order your free water efficiency products here.

WaterSure

WaterSure can help if you're on a water meter, your income is low and you use a lot of water, which makes managing your account and payments difficult.
To apply for WaterSure, call us on 03457 500 500 or visit here to download an application pack.
 

Severn Trent Trust Fund

The Severn Trent Trust Fund is a registered charity that helps people experiencing financial hardship.

Big Difference Scheme

The Big Difference Scheme is a new option available for customers who may be experiencing affordability problems with their bills. Successful customers will be awarded a reduction to their bill. To apply for the scheme, visit your local Citizen's Advice office or call us on 03456 022 777

Individual Circumstances

There are a range of free services to make life easier for you and give you peace of mind, including bills and communications in alternative formats and a meter reading service.
 

To find out more...