Crossroads Caring for Carers (Worcestershire)

About Us

Crossroads Caring for Carers (Worcestershire) is committed to providing high quality personalised care giving services, meeting both the needs of home carers and the people they care for. As a charity all of our resources are used to provide services and to train staff, ensuring that we meet your needs in the way that you decide.

Crossroads Caring for Carers (Worcestershire) supports carers of adults with disabilities, mental health problems or people who are elderly and frail. We only employ trained care support staff with the skills to help and support both the home carer and those they care for, enabling people to remain living in their own homes for as long and as independently as possible.

As a registered charity we operate on a “not-for-profit” basis. Our home care services can be purchased through direct payments, personalised budgets, self-funding or provided through services commissioned by Social Services or the local NHS. Many of our services are free at the point of delivery if Social Service or the NHS have asked us to assist.

A carer is someone of any age who provides unpaid support to family or friends whose health or wellbeing could suffer without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health problems.

Many people are carers - parents, children, husbands and wives, even friends and neighbours and although it can be immensely rewarding it can often be very difficult and sometimes extremely stressful.

Crossroads Home Care Quality Standards

Crossroads aims to provide the very best service to family - based carers, the people they care for and those people with care needs that live alone. We approach the task in a number of qualitative ways.

Thorough selective recruitment procedures, every potential new member of staff has to provide two referees, undertake a face to face interview, and all new staff being offered a position are then subject to an enhanced Disclosure and Barring Service (DBS), Protection of Vulnerable Adults (POVA) screening and completion of a health questionnaire.

Once selected and offered a position with Crossroads, we provide our new recruits with long-term ongoing support including; Extensive induction programme including mentor shadowing before allowing new care support staff to carry out any home care services. Extensive training programme with ongoing refresher courses to ensure all staff retain, maintain and develop their caring skills.

Regular one to one staff supervision and annual appraisals. Regular staff meetings to discuss general topics around home care and good practice. Regular newsletters to ensure all staff are up to date with social care news and what's going on at Crossroads.

A senior staff will visit all homecare service users to check on the quality and appropriateness of the home care services being provided. These visits enable us to pick up on any problems or concerns and resolve them quickly and efficiently. An annual questionnaire is sent to enable our home care service users to tell us "how it is" for them. The results of the questionnaires are presented to our Board of Trustees and are also used to plan further training and development programmes.

Contact Us

Crossroads Caring for Carers (Worcestershire)

Weir Lane, Lower Wick, Worcester. WR2 4AY.

Website www.homecareworcestershire.org.uk

Email     care@crossroads-worcestershire.org.uk