Crossroads Care - Worcestershire
About Us
Crossroads Worcestershire is committed to providing high quality personalised care giving services, meeting both the needs of home carers and the people they care for. As a charity all of our resources are used to provide services and to train staff, ensuring that we meet your needs in the way that you decide.
Crossroads Care Worcestershire supports carers of adults with disabilities, mental health problems or people who are elderly and frail. We only employ trained care support staff with the skills to help and support both the home carer and those they care for, enabling people to remain living in their own homes for as long and as independently as possible.
As a registered charity we operate on a “not-for-profit” basis. Our home care services can be purchased through direct payments, personalised budgets, self funding or provided through services commissioned by Social Services or the local NHS. Many of our services are free at the point of delivery if Social Service or the NHS have asked us to assist.
Crossroads Care –The People Carers Turn To
A carer is someone of any age who provides unpaid support to family or friends whose health or wellbeing could suffer without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health problems.
Many people are carers - parents, children, husbands and wives, even friends and neighbours and although it can be immensely rewarding it can often be very difficult and sometimes extremely stressful.
Crossroads Home Care Quality Standards
Crossroads Care Worcestershire aims to provide the very best service to home carers, the people they care for and those people with care needs that live alone. We approach the task in a number of qualitative ways.
Thorough selective recruitment procedures, every potential new member of staff has to provide two referees, undertake a face to face interview, and all new staff being offered a position are then subject to an enhanced Criminal Records Bureau (CRB) check, Protection of Vulnerable Adults (POVA) screening and completion of a health questionnaire.
Once selected and offered a position with Crossroads Care Worcestershire, we then provide our new recruits with long-term ongoing support as follows:
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Extensive induction programme, mentor shadowing before allowing new Care Support staff to carry out any home care services
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- Extensive training programme with ongoing refresher courses to ensure all staff retain, maintain and develop their caring skills
- Twice yearly visits (more frequently if necessary) to all homecare service users by senior members of staff to check on the quality and appropriateness of the home care services being provided. These visits enable us to pick up on any problems or concerns and resolve them quickly and efficiently
- Annual questionnaires to enable our home care service users to tell us "how it is" for them. The results of the questionnaires are presented to our Board of Trustees and are also used to plan further training and development programmes
- Regular one to one staff supervision and annual appraisals
- Regular staff meetings to discuss general topics around home care and good practice
- Regular newsletters to ensure all staff are up to date with social care news and what's going on at Crossroads Care
Contact Us
WORCESTER Crossroads Care
Weir Lane
Lower Wick
Worcester
WR2 4AY
Tel: 01905 729293
Email: care@crossroads-worcestershire.org.uk
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Upcoming events
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Future Events
If you would like further details about the 55+ and Retirement Roadshows or would like to take part in any of these exhibitions, please contact info@retirementroadshow.co.uk
or
Victoria.milsom@thenationalcareline.org
Testimonials from visitors of previous shows
Kidderminster 12-6-16 at The Town Hall.
Just a few lines to thank you for the wonderful hospitality shown to me on Saturday. I enjoyed myself immensely and I was good to chat with the exhibitors at the Roadshow. My sincere thanks and gratitude to everyone involved. Councillor Mary Rayner, Mayor of Kidderminster
The Guildhall, Worcester 25-3-2017
"I thoroughly enjoyed walking around and talking to so many people at the event. It was so informative and I saw so many people doing good for others who were less fortunate than themselves. This kind of activity is so important for any civilized society so a very big "thank you" to you for organizing it all." Mr A
Mr and Mrs M said, " wonderful show, packed with information".
Mrs J said," I am so glad that I went in, there was something for everyone. I will definitely be going again next year".
The Guildhall, Worcester 9-3-2019
Take a look at the video of our latest show. We were very busy from start to finish.
It was a great day and enjoyed by all. Click this link and take a look.
You could also view what went on when we last visited Kidderminster
watch the Retirement Roadshow video
Sponsors
